Payment
Will I Be Charged Duties, Taxes, or Other Fees?
Duties & Taxes
- For orders shipped to the **United States and Canada**, duties are included in the total price.
- Sales taxes are calculated at checkout based on the shipping address.
- We are unable to reimburse any duties or taxes paid upon delivery.
Foreign Transaction Fees
NOE Jewelry does not charge additional processing fees beyond the total order amount. If you see extra charges, these may be **foreign transaction fees applied by your bank**, which are outside of our control.
How are refunds processed?
Refunds are issued to the original payment method used at checkout. Once your returned item is received, please allow **10-15 business days** for processing. You will receive a confirmation email once your refund is approved.
Refund Processing Time
- Credit Cards: After approval, it may take **5-10 business days** for the funds to appear, depending on your bank.
- Debit Visa Cards: Refunds for online purchases will be processed as credit card transactions and may take **5-10 business days** to reflect.
If your credit card has been replaced or canceled, your bank will redirect the refund to your new card or account.
How do discount codes work?
To apply a discount, simply enter the code in the **"Add coupon code"** field at checkout. Discounts are applied automatically before completing your order.
Discount Code Guidelines
- Only **one discount code** can be used per order.
- Discounts cannot be combined with **free shipping offers, referral credits, or other promotions**.
- **Gift cards are excluded** from all discount codes.
- NOE reserve